By purchasing this product, the client is agreeing to and bound by the following conditions:
Description of product:
Unframed portrait produced with coloured pencils, graphite or pastel pencils. The work will be based on a photograph provided by the client. The artist has the right to refuse the commission if a good quality reference photo cannot be provided.
Payment terms:
25% of the portrait value is required at outline stage - this is non-refundable once the portrait has been started. The balancing payment is required before dispatching the product. If the client is unhappy with the finished result, and it cannot be resolved through minor alterations, then the balancing payment will not be required, however the client will not be given the portrait.
Estimated timeframes:
An estimated target date will be agreed before starting the portrait. The client will be notified when the product has been dispatched. From this point, the length of time it takes to arrive is no longer the artist’s responsibility.
Delivery of the product:
The product will be posted via tracked delivery from the UK. Tracking number will be available on request. Protective packaging will be used.
Returns:
Returns are not accepted unless the product has been damaged prior to the client receiving it. The client must get in touch within 24 hours of receiving the product if this is the case. The cost of postage when returning any damaged products is the responsibility of the client.
Copyright:
The artist retains the copyright of the work, so therefore has the right to use an image of the work for portfolios, this website and social media. If the portrait is a gift, an image of the work will not be published on social media or this website until the gift has been received. The client does not have the right to sell copies of the work in any way without permission from the artist.
Data Protection:
The artist will need to collect the following information: the client’s name, email address and address. This information will only be used to send invoices and to deliver the product. The client’s name will be stored to keep track of orders. Once the client has received the product, records of email addresses and addresses will be deleted. Any photos that have been saved or printed will also be deleted or destroyed.